EVE Search - "The data does not seem to support that polished quality sells better"

All Channels

EVE General Discussion

"The data does not seem to support that polished quality sells better"

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Author	Thread Statistics \| Show CCP posts - 0 post(s)
Tres Farmer Gallente Federation Intelligence Service	Posted - 2011.06.18 02:17:00 - [1] Edited by: Tres Farmer on 18/06/2011 02:26:08 Originally by: Taedrin Originally by: Ein Phantom Originally by: Taedrin I'm wrong sigh let me explain myself. If I recall correctly, the dev who said that, was talking about the APOCRYPHA expansion - one of the expansions that players have loved by far. HOWEVER, the code for said expansion was a terrible mess - being one of the most costly in terms of developer time to clean up. Thus the "polished quality" which the developer is talking about is coding standards - not gameplay mechanics. snap To help you to remember correctly, here is a link for you: http://www.eveonline.com/council/transcripts/2010/CSM_CCP_Meetings_23-25_06_2010.pdf 14:30-15:30 CCP: Commitment to Excellence, page 5, quote of the relevant passage: Quote: .. Discussion then focused on an apparent drive by CCP to add new features instead of improving existing ones. CCP stated that once Incarna and Planetary Interaction/Dust 514 are fully implemented, focus will probably shift far more towards improvement of existing features. It was mentioned by CCP that the data does not seem to support that polished quality sells better than new features. This led to a discussion on the balance of customer acquisition through new features versus customer retention through quality and polish. The CSM also stressed the importance of goodwill and overall player satisfaction, which is very hard to measure in statistics until players decide to quit. The CSM is concerned that players are losing faith and loyalty in CCP due previous expansions not living up to player expectations. The CSM and CCP agreed that expectation management can be improved. .. From the perspective of the CSM this is about polish of features, read: fully implemented and sound working instead of more features not sound working. On the matter of 'expectation management': Doesn't this involve some sort of COMMUNICATION between CCP and it's customers about WHAT IS TO HAPPEN AND WHY IT'S HAPPENING? Can you see this for the simmering CQ rage? There are valid questions and concerns from customers here.. for weeks now all over the forums. Several Devs have seen them. But can you make out ANY expectation managment whatsoever? Anything besides the blog about the hardware issues and the temporary fix, that is disabling the CQ altogether? Nothing about: our expectations in regards to the other 3 racial CQs our expectations in regards to the usability of the CQ vs the old hangar view our expectations in regards to immersion and lore That is the reality. Get rid of Rooms with Doors - Shortrange Jumpdrives for everybody!
Tres Farmer Gallente Federation Intelligence Service	Posted - 2011.06.18 03:25:00 - [2] Originally by: Taedrin snip Many thanks, I have been trying to find the original quote so that I wouldn't have to risk making a fool of myself. Unfortunately, I wasn't able to find it (believe it or not, all of the google searching I did only showed me posts without any links to the source), so I ended up taking the risk anyways. I guess that the dev who told the above story was doing some classic backpedaling. I guess I lose 100 internet points No problem.. we're humans. We forgive each other.. well, sometimes What is funny about this? If CCP where to deploy and use expectation managment we wouldn't have thread-noughts full of rage. Just look at the Dust-for-consoles-only-rages. CCP said this from the start. Expectation for sane customer: no PC. That's a clear message. They thus managed expectations. What happened? There where some people who raged about it and had their little whines, but there where also enough people who pointed out that CCP said this all along. No thread-nought. Then look at Dust-for-PS3-only. Hehe.. yeah. CCP got cought on this one, as they said 'we try multiplatform' and even showed the stuff with xbox controllers. Expectation: XBOX will/might/should work. That was a blurry message. They didn't really manage expectations there. What happened? Thread-noughts filled with rage. Conclusion: Everytime there is a thread-nought CCP failed in managing expectations. Imho, most of the time by blurry communication or no communication at all. As this is part of their aim for excellence, they fail excellence. PS: That Dev's read the test-server forums and leave no feedback/comments is another failure in managing expectations - from a customer/voluntary-tester perspective it resembles being ignored and thus being left alone with your expectations. Get rid of Rooms with Doors - Shortrange Jumpdrives for everybody!
Tres Farmer Gallente Federation Intelligence Service	Posted - 2011.06.18 03:40:00 - [3] Edited by: Tres Farmer on 18/06/2011 03:41:29 Originally by: Andreus Ixiris CCP needs to start listening to the forums, basically. Na.. this is the wrong attitude. Customer might be king, but CCP is the one running the show and as they can't and won't tell us all they know and considered they shouldn't just listen to us. They should just manage expectations by communicating what they have in mind. Not more, not less. Another prime example would be special fx, the cyno effect or warp trails. Does CCP manage expectations on this one? Is there somewhere on these boards or website any expectation managment regarding this issue? All we know is (we'll what I can remember): CCP hired a dude doing only special fx CCP likes warp trails too old warp trails were to demanding old warp trails lacked quality old cyno effect doesn't work in new engine current cyno effect was a compromise dude might be working on cyno-effect/warp-trails unconfirmed: warp trails might come winter or next summer, cant find the FF2011 video I believe I've seen this mentioned Expectation: as there is no information/update since months CCP ignores the issue Get rid of Rooms with Doors - Shortrange Jumpdrives for everybody!
Tres Farmer Gallente Federation Intelligence Service	Posted - 2011.06.18 04:05:00 - [4] Originally by: Lady Spank Thats extemely naive of you Tres Farmer. We all know by now that whatever CCP promises has nothing to do with what they eventually deliver, if they even deliver at all. That is because they don't manage YOUR expectations. CCP goes onto a stage and says stuff about features they want to see in Incarna. They make a bullet point list and show this to you. The make a video and show this to you. You expect this now to happen. Then they turn around, make Incarna, release it and that's it. They don't communicate with you in between the promising and the delivery. They don't manage your expectations. Originally by: Lady Spank They really DO need to listen to the player-base because it is becoming even more apparent over time that less and less of their staff actually login and understand how this game is actually played. You can't vouch for that as you don't have proof. You only have your personal view on this that your playstyle doesn't work as you expect it to work. Again, that's your expectation colliding with CCPs reality. If CCP were to explain and communicate what they do and why they do this, then your expectations wouldn't deviate so far from CCPs reality. This doesn't mean CCP shouldn't react on customers ideas/wishes/desires/complains. I don't say that. But if CCP can't even master expectation management, how should they master incorporating customer ideas/wishes/complains, that are based on hyped/wrong/warped expectations? Get rid of Rooms with Doors - Shortrange Jumpdrives for everybody!
Tres Farmer Gallente Federation Intelligence Service	Posted - 2011.06.18 04:58:00 - [5] Originally by: Khira Kitamatsu Originally by: Lady Spank "The data does not seem to support that polished quality sells better than new features." For once, I would like to see CCP actually deliver some polished quality rather than (lol not even) half finished expansions. My kids whine less than you. That seems to be all you do on these boards. Let me guess, proper expectation management? Get rid of Rooms with Doors - Shortrange Jumpdrives for everybody!
Tres Farmer Gallente Federation Intelligence Service	Posted - 2011.06.18 05:02:00 - [6] Originally by: Khira Kitamatsu Originally by: Lady Spank snip I don't see a single scrap of this :excellence: they promised us. Then do us all a favor and quit. Do you handle your kids the same way? The OP has valid points, if you can't argue against them with proper counters you might abstain from posting as the above will only flag you for bad trolling (and bad parenting). Get rid of Rooms with Doors - Shortrange Jumpdrives for everybody!
Tres Farmer Gallente Federation Intelligence Service	Posted - 2011.06.18 05:11:00 - [7] Get rid of Rooms with Doors - Shortrange Jumpdrives for everybody!

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.